Taylor Strauss

Taylor is the Client Satisfaction Specialist at Mickey Keenan, P.A., where she actively connects with clients throughout their legal journey. From the first check-in to follow-ups after a case settles, Taylor ensures every client feels supported, informed, and cared for. Her role focuses on maintaining clear communication, providing consistent updates, and helping clients stay on track with treatment and recovery.

Taylor believes communication is the key to excellent service. She prioritizes keeping both clients and the legal team informed, ensuring no detail gets overlooked. By anticipating needs and staying proactive, Taylor creates a seamless experience that keeps cases running smoothly. She approaches every interaction with empathy, helping clients feel valued and reassured.

Before joining Mickey Keenan, P.A., Taylor gained valuable experience in retail, where she developed strong customer service and multitasking skills. Although the setting was different, her ability to handle fast-paced environments and deliver exceptional service prepared her for this role. Now, she applies those skills daily to provide personalized attention and reliable support to clients and the team.

Organization plays a big part in Taylor’s success. She uses multiple planners and tracking tools to monitor schedules, deadlines, and follow-ups. This approach allows her to stay ahead of tasks, keep cases moving forward, and ensure no client is left waiting.

Outside of work, Taylor enjoys unwinding with books across a variety of genres. She also loves watching true crime documentaries, which fuel her curiosity and attention to detail. Both hobbies help her stay focused and inspired, bringing energy and enthusiasm back into her work.

Taylor’s dedication to communication, organization, and client care makes her an essential part of the Mickey Keenan, P.A. team. With her proactive mindset and passion for helping others, she ensures every client’s journey feels smooth, supported, and stress-free.